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Isuzu Parts Store - Terms & Conditions

The Isuzu Parts Store recommends that you print out and keep a copy of these terms and conditions for future reference.

These terms and conditions apply to all transactions on this site. Please read them carefully. These do not affect your statutory rights.

This site is owned and operated by The Hammond Motor Group (“The Hammond Motor Group”, “we” or “us” or “our”). If you have any questions or comments with regard to these terms and conditions please contact us by either email: parts@hammondgroup.co.uk or phone: 01986 244 158 (Monday–Friday, 08:00 to 18:00, Saturday, 08:00 – 12:30).

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.


Isuzu Parts Store

The Hammond Motor Group

Norwich Road



IP19 8HX


The Contract between Us

Any contract for purchases made through the website will be with The Hammond Motor Group. The Hammond Motor Group must receive full payment for the goods that you order before your order can be accepted, and the contract formed. Payment is not taken until the part is despatched to you from our distribution centre. Once payment has been received the Isuzu Parts Store will confirm that your order has been received by sending an email to you at the email address you have provided in your registration form. The shipment email will include your name, the order number and the total price. Once The Hammond Motor Group acceptance of your order has been sent this brings into existence a legally binding contract between us, based on these terms. Any term sought to be imposed by you in your order will not form part of the contract. Isuzu Parts Store is entitled to withdraw, and reserves the right to do so, from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

General Terms

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture. These terms and conditions only cover the Isuzu Parts Store website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

The Website

This Website – www.hammondChevroletpartsstore.co.uk is owned by the Hammond Motor Group including the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on the Isuzu Parts Store website, we make no warranties, whether express or implied in relation to its accuracy. We make no warranty that the Isuzu Parts Store website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Isuzu Parts Store website.

Payment Details

Isuzu Parts Store accepts payment by Visa, MasterCard, Switch, Maestro and Delta. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion. Upon receiving your order Isuzu Parts Store carries out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this pre-authorisation check. Your card will only be charged upon acceptance of the order as it is passed for processing.

Availability of Goods you Order

If the Isuzu Parts Store has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by The Hammond Motor Group from your credit card will be re-credited to your account and Isuzu Parts Store will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Isuzu Parts Store will not be obliged to offer any additional compensation for disappointment suffered. Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.

Changes to this Agreement

Isuzu Parts Store reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see return policy). Our terms and conditions do not affect your statutory rights.  To cancel and close your account or to unsubscribe from our marketing please contact us by clicking this link Cancelations and you will be notified when your account or personal details have been removed.

Delivery & Returns

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. Hammond Motor Group delivers to the United Kingdom (the Channel Islands and, the Isle of Man, Northern Ireland and Scottish islands will incur additional charges). We offer delivery to Europe, and Worldwide, however this requires a contact form to be completed including the final destination. Please make sure you keep the receipt enclosed with your goods. When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order. All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days. The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses. Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time. Hammond Motor Group will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way. When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order. All delivery timescales are subject to product and delivery slot availability. Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Hammond Motor Group shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.


You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

Force Majeure

Hammond Motor Group shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control.


If you need to return a product purchased from The Isuzu Parts Store then you have 14 working days to do so. The returned goods must be in a resalable condition and any goods or accessories that accompany the returned product must also come back to us. The goods should also be returned with their original box, packing and accessories. If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 8 working days. Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. This returns policy does not affect your legal rights. Please post returns to the following address: Isuzu Parts Store, Hammond Isuzu, Norwich Road, Halesworth, and Suffolk, IP19 8HX.

Cancellation of Orders

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Isuzu Parts Store or by phoning us on 01986 244 158.